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hatcourt
Business18 August 20265 min read

When Should Your Business Build Custom Software?

Custom software is not automatically better. It is better when the process is the advantage — and worse when it is not.

Start by trying not to build

The cheapest software is the software you configure rather than write. If an established product covers eighty per cent of the process and the remaining twenty per cent is negotiable, buy it.

Three signals that custom is right

The process is genuinely differentiating and copying a competitor's tool would erase the advantage.

Licence and workaround costs already exceed what building would cost over three years.

The team maintains a critical spreadsheet that no vendor tool can replace.

Budget for the second year

Custom software has an ongoing cost: hosting, dependency updates, security patches and change requests. Plan for it, or the system quietly rots.

Let's build something useful.

Tell us what you're trying to build and we'll help you figure out the best way forward.